Return Policy

Return and Exchange Policy at COZY.MA At COZY.MA, your satisfaction is our top priority. We strive to provide high-quality electronic products and accessories, but we understand that sometimes you may need to return or exchange your purchases. Here are our clear and transparent conditions: First: Time Period • The customer has the right to request a return or exchange within 7 business days from the date of receiving the product. Second: Return and Exchange Conditions To accept a return request, the following conditions must be met: • The product must be in its original condition at the time of purchase and should not have been opened or used. • The product must be in its original packaging (box/plastic wrap) with all accessories, manuals, and included gifts. • The original purchase invoice or order number from our store must be present. Third: Cases Where Returns are Not Accepted • Products that have been opened or used or whose original packaging is damaged. • Products that have been damaged due to misuse or breakage by the customer. • Accessories that are subject to direct personal consumption for health reasons (such as opened earphones). Fourth: Refund Process • In case of return, the product is inspected immediately upon arrival at our warehouse to ensure its condition. • The amount will be refunded through the same payment method used at the time of purchase, or converted to a store credit voucher at the customer's request. • The refund process may take 5 to 10 business days depending on the banking policy. Fifth: Shipping Costs • If the return is due to a manufacturing defect or an error in the sent product, COZY.MA covers all shipping costs. • If the return is due to the customer's personal preference (change of mind), the customer bears the shipping costs for the returned product. To submit a return request, please contact us via the store's WhatsApp or email with attached photos of the product.